TICKET SYSTEM with DFOX V2

A new approach to managing technical support.

For DFB Technology, the quality of technical support has always been a priority.

We continue to invest in training our team and improving our services, with the aim of offering our customers expert, attentive and effective support.

To make the management of technical enquiries even more organised and comprehensive, we are introducing the Ticket System, which is integrated into the DFOX® V2 software and can also be accessed via the WebApp.

What will change for our customers?

First-level technical support will continue to be available via the usual WhatsApp and telephone channels, whilst requests for second-level technical support will be handled via the ticketing system.

When you open a ticket directly from DFOX® V2, the system will automatically collect the information needed to analyse the problem, including user details, vehicle details, control unit details, the type of fault and the session logs.
You will also be able to attach additional files, communicate directly with our technical team and track the status of your request at every stage.

Ticket Open | In progress | Resolved | Closed

A more structured approach to managing information, which will enable our technicians to analyse reports more accurately and allow customers to clearly track the progress of their service requests.

https://www.youtube.com/watch?v=JgxXphTFnY4

The way we handle enquiries may change, but our commitment remains the same:
to provide expert, reliable technical support that is tailored to the needs of those who use DFOX® every day.

The same expertise. An increasingly well-organised service.

DFB Technical Support Team.
You can rely on us.